Terms of Service
Effective Date: August 27, 2026
Welcome to Robert Mendoza Digital (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, software, communications, and related offerings (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.
1. Our Services
Robert Mendoza Digital provides technology and communication services that may include automated voice agents, SMS/text messaging, customer communication, lead follow-up, appointment scheduling, call handling, and related automation services.
Our Services may use artificial intelligence (“AI”) and third-party technology providers to communicate with customers and prospective customers on behalf of businesses that use our Services (“Customers”).
AI-generated responses may not always be accurate or appropriate. Customers are responsible for reviewing and configuring their use of the Services appropriately for their business.
2. Eligibility
You must be at least 18 years old and legally capable of entering into these Terms to use our Services.
If you use our Services on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.
3. SMS and Text Messaging
By providing a telephone number and opting in to receive text messages from Robert Mendoza Digital or a business using our Services, you consent to receive SMS messages related to the purpose for which you provided your number, which may include customer service communications, appointment information, follow-ups, reminders, and other transactional or informational messages.
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may also reply HELP for assistance.
You understand that your consent to receive text messages is not a condition of purchasing goods or services.
If you are receiving messages from a business using our Services, that business may be the party responsible for the underlying customer relationship and applicable consent.
4. Automated and AI Communications
Our Services may use automated systems and AI to place or receive telephone calls, send or receive text messages, answer questions, qualify leads, schedule appointments, and perform other communication functions.
You acknowledge that you may be communicating with an automated or AI-powered system rather than a human representative.
AI systems can make mistakes. You should not rely solely on automated communications for emergency, medical, legal, financial, safety-critical, or other high-stakes matters.
Our Services are not intended for emergency services. If you have an emergency, contact the appropriate emergency service directly.
5. Customer Responsibilities
Customers using our Services are responsible for:
Providing accurate business information;
Obtaining all legally required permissions and consents before contacting individuals;
Complying with applicable federal, state, and local laws and regulations;
Complying with applicable telephone, SMS, telemarketing, privacy, and consumer-protection requirements;
Ensuring that their messaging campaigns and scripts are lawful and appropriate;
Maintaining appropriate records of consent where required;
Honoring opt-out requests;
Providing appropriate disclosures to their customers where required.
The Company does not guarantee that a Customer's particular use of the Services complies with every law or regulation applicable to that Customer.
6. Prohibited Uses
You may not use the Services to:
Violate any applicable law or regulation;
Send spam or unauthorized communications;
Contact individuals without legally required consent;
Harass, threaten, defraud, or deceive anyone;
Impersonate another person or organization;
Distribute unlawful, fraudulent, or abusive content;
Send prohibited or restricted content through telecommunications networks;
Interfere with telecommunications networks or service providers;
Use the Services for emergency response or other situations requiring guaranteed human intervention;
Attempt to gain unauthorized access to the Services or related systems.
We may suspend or terminate access to the Services if we reasonably believe they are being used in violation of these Terms or applicable law.
7. Third-Party Services
The Services may depend on third-party platforms and providers, including telecommunications carriers, messaging providers, cloud hosting providers, CRM systems, payment processors, analytics providers, and AI technology providers.
We do not control third-party services and are not responsible for their availability, policies, or performance.
Third-party services may impose additional terms or restrictions.
8. Payments and Subscriptions
If you purchase paid Services, you agree to pay the fees presented to you at the time of purchase or under your applicable service agreement.
Unless otherwise stated, subscriptions automatically renew until canceled.
You authorize us or our payment processor to charge applicable fees to your selected payment method.
We may change pricing upon reasonable notice.
9. Intellectual Property
The Services, website, software, branding, designs, text, graphics, and other materials provided by the Company are owned by or licensed to the Company and are protected by applicable intellectual-property laws.
Except as expressly permitted, you may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from our Services.
You retain ownership of content and information that you provide to us, subject to the rights necessary for us to provide the Services.
10. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect information.
Our Privacy Policy is incorporated into these Terms by reference.
11. Disclaimers
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR RELIABILITY.
We do not guarantee that the Services will be uninterrupted, error-free, secure, or that they will generate any particular number of leads, appointments, customers, or revenue.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROBERT MENDOZA DIGITAL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION ARISING FROM OR RELATED TO THE SERVICES.
To the maximum extent permitted by law, our total liability arising from the Services will not exceed the amount you paid to us for the Services during the three months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some provisions may not apply to you.
13. Indemnification
You agree to defend, indemnify, and hold harmless Robert Mendoza Digital and its officers, directors, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising out of:
Your use of the Services;
Your violation of these Terms;
Your violation of applicable law;
Your violation of another person's rights; or
Communications sent through the Services at your direction.
14. Suspension and Termination
We may suspend or terminate your access to the Services at any time if you violate these Terms, fail to pay applicable fees, create a risk to the Company or others, or use the Services in a manner that may violate applicable law or third-party requirements.
Upon termination, provisions that by their nature should survive termination will remain in effect.
15. Changes to These Terms
We may modify these Terms from time to time. Updated Terms will be posted on our website with a revised effective date.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.
17. Contact
If you have questions about these Terms, contact us at:
Robert Mendoza Digital
[email protected]
747-257-8499