Privacy Policy
Effective Date: August 27, 2026
Robert Mendoza Digital (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.
1. Information We Collect
Depending on how you interact with us, we may collect:
Information You Provide
This may include:
Name;
Email address;
Telephone number;
Business name and information;
Account credentials;
Billing information;
Information submitted through forms;
Communications you send to us;
Information provided when requesting or using our Services.
Communications Information
When our Services are used to communicate with you, we may collect information about those communications, including:
Telephone numbers;
SMS messages;
Call records;
Call recordings, where legally permitted and appropriately disclosed;
Call transcripts;
Appointment information;
Communication timestamps;
Information contained in communications.
Automatically Collected Information
When you use our website, we may automatically collect information such as:
IP address;
Browser type;
Device type;
Operating system;
Pages viewed;
Referring website;
Date and time of visits;
General usage and interaction information.
We may use cookies and similar technologies for functionality, analytics, security, and website performance.
2. How We Use Information
We may use information to:
Provide and operate our Services;
Process transactions;
Respond to inquiries;
Send SMS and other communications;
Provide automated voice and text communications;
Schedule appointments;
Facilitate customer-service communications;
Configure and improve AI-powered services;
Maintain and improve our website and Services;
Detect and prevent fraud, abuse, and security incidents;
Comply with legal obligations;
Enforce our agreements;
Communicate with you about our Services.
3. AI-Powered Communications
Some of our Services use artificial intelligence to process information and generate responses.
For example, an AI system may process information contained in a telephone conversation or text-message conversation to respond to questions, qualify an inquiry, schedule an appointment, or perform another task requested by a Customer.
AI-generated communications may be processed by third-party technology providers that provide AI, telecommunications, hosting, or related services.
4. How We Share Information
We may disclose information to service providers that help us operate our business and provide the Services.
These may include providers of:
Telecommunications and SMS services;
Voice and call-processing services;
AI and machine-learning technology;
Cloud hosting;
CRM and customer-management systems;
Payment processing;
Analytics;
Security and fraud prevention;
Customer support.
We may also disclose information:
When required by law;
To respond to lawful governmental requests;
To protect our rights, property, or safety;
To investigate fraud or security issues;
In connection with a merger, acquisition, financing, sale, or other business transaction;
With your consent or at your direction.
We do not sell personal information for money.
5. SMS Information
If you provide your telephone number and consent to receive text messages, we may use your telephone number to send messages for the purposes disclosed at the time of collection.
Message and data rates may apply.
You can opt out of text messages at any time by replying STOP.
You can request assistance by replying HELP.
Opting out of certain communications may affect our ability to provide certain Services or respond to your request.
6. Call Recordings and Transcripts
Where legally permitted and where appropriate notice or consent has been provided, calls may be recorded, transcribed, stored, and processed to provide the Services, maintain records, improve service quality, or perform related business functions.
Call recording laws vary by jurisdiction. Customers using our Services are responsible for ensuring that their use of call recording features complies with applicable law.
7. Data Retention
We retain information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal and contractual obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
Retention periods may vary depending on the type and purpose of the information.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
Request access to certain personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Opt out of certain communications;
Exercise other rights provided by applicable law.
To submit a privacy request, contact us using the information below.
We may need to verify your identity before completing certain requests.
10. California Privacy Rights
If you are a California resident, California law may provide you with additional privacy rights.
Depending on applicable law and the circumstances, these rights may include rights to know about personal information we collect, request deletion or correction, and obtain information about how personal information is used or disclosed.
We do not discriminate against individuals for exercising privacy rights.
To submit a California privacy request, contact:
We will process requests as required by applicable law.
11. Children's Privacy
Our Services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
12. Third-Party Websites and Services
Our website or Services may contain links to third-party websites or integrate with third-party services.
We are not responsible for the privacy practices, security, or content of third parties.
You should review the privacy policies of third-party services before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the Effective Date at the top of this Policy and post the revised version on our website.
14. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact:
Robert Mendoza Digital
2639 Pirtle Street, Los Angeles, CA, 90039
[email protected]
747-257-8499